Customer Service/Courtesy Counter Clerk

Shoprite - Albany, NY

To maintain a high level of customer service and confidentiality by being accurate, friendly and efficient; to accurately scan, price and bag products; to collect proper payment; and to provide proper change if necessary and to perform other tasks as required in an efficient and safe manner, within Company policy.

Essential Job Functions:
The essential job functions of this position include, but are not limited to, the following:

• Ability to proficiently read, write, speak, analyze, interpret, and understand the English language.
• Ability to perform basic math skills.
• Ability to make change with all denominations of American currency.
• Ability to stand/walk for the duration of a scheduled shift.
• Ability to stand, bend, twist, reach, push, pull and regularly lift 25 lbs., and occasionally lift 50 lbs.
• Ability to work with a wide variety of fresh, dried and/or processed products, spices and powdered substances without negative allergic consequences.
• Ability to tolerate moderate amounts of dust and cleaning agents during routine housekeeping duties.
• Meet all work schedules and comply with all time and attendance policies.

Job Responsibilities:
The job responsibilities of this position include, but are not limited to, the following:

• Maintain a clean, neat, organized and safe work environment.  
• Greet all customers and provide them with prompt, courteous service and assistance.
• Enter customer information into database for eligibility of Wakefern programs.
• Must be knowledgeable in the various types of products carried in the store.
• Sort and return “return to stock” items back to normal location with priority; attention given to refrigerated and perishable items.
• Handle all damaged merchandise in accordance with company procedures.
• Perform price check functions, if needed.
• Issue and keep information involving rain checks updated.
• Perform Scanrites according to company procedures.
• Answer phone promptly and in a professional manner and direct as company policies dictate, issue refunds and Price Plus cards.
• Utilize and maintain equipment as required by department; report any equipment problems immediately.
• Be familiar with the functions of digital processing equipment and be able to differentiate between various types of images and related merchandise (if applicable)
• Comply with all store rules, Company policies, safety requirements, security standards and all local, State and Federal health and civil code regulations.
• Be knowledgeable in the company’s HAZCOM program and adhere to manufacturer’s label instructions for the safe and proper use of all chemical products.
• Maintain department sanitation and QA standards by cleaning and sanitizing all work surfaces, utensils and equipment.  Keep floor clear of debris and spills.
• Adhere to all Federal, State and Local regulations as they pertain to Front End operations.
• Dress according to company policy to include uniform, name badge, and hat or hair restraint.  Comply with QA hand washing standards and use disposable gloves when handling food.
• Complete all applicable department training programs.
• Comply with all ShopRite Service Priorities.
• Perform other duties as assigned.

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Posted: 30+ days ago

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